Hank Kolb Director Of Quality Assurance

Group 1| Case 2: Hank Kolb, Director of calibre Assurance | January 18, 2011| K arn CastroFerrzobel DangananErica ManuelEJ SarsozaKarina Soliman| I. Point of View The group is taking the manoeuver of view of Hank Kolb, theatre director of prime(prenominal) assurance for a manufacturing fructify presenting to general manager, Mr. Morganthal. II. line Analysis Hank Kolb was hired to take everyplace the quality assurance of a manufacturing phoner. He felt that thither was a problem by dint of the following symptoms * Employees complacency with reaping quality * Low quality outputs as seen in the ensuant of the high pressurized cans * Hiring of Hank Kolb, evidence that there is a problem to be addressed * Prioritizing meeting production quota than product quality and client safety. III. Problem Statement What should Hank Kolb do to purify the 4Ms to amend product quality, and in the long run correct the companionships attitude towards quality so as to be suitable to satisfy customers and be able to compete in effect in the market? IV. Areas for Consideration Through the Ishikawa diagram (Figure 1), the group was able to pinpoint key areas where the company could improve on to be able to reach the goal of improving product quality.

Manpower * scummy hit ethic * Managers are non unbending enough and workers do not care about(predicate) product quality. It seems as if they do not have the adept attitude towards work as seen in their poor work ethic and great neglect of responsibility and initiative. * Quantity over quality mindset * The employees are overly fo! cused on reaching the production quota and making lolly that they tend to for rile to ensure the quality of their products Machine * Filling equipment * The equipment is not knowing to perform the process that it is currently doing thus do a lot of maintenance and repair expense. Method * No fixed implementation of protocol * The employees are often complacent with the...If you motivation to get a full essay, order it on our website: BestEssayCheap.com

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